Shipping Policy – Spotcity

Effective Date: March 8, 2025

At Spotcity, we are committed to providing fast, reliable, and secure shipping to ensure your digital cameras and accessories arrive safely and on time. This Shipping Policy outlines our shipping methods, delivery times, costs, tracking, and more. By placing an order with Spotcity, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship within the United States. We are working on expanding our international shipping options in the near future. If you are located outside the U.S., please check back for updates or contact our support team for special inquiries.

2. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Processing times may vary due to order volume, product availability, or holidays.

  • Orders placed before 12:00 PM (EST) on a business day will typically be processed the same day.
  • Orders placed after 12:00 PM (EST) or on weekends/holidays will be processed the next business day.
  • If an item is out of stock, we will notify you immediately and provide options for a refund or an alternative product.

3. Shipping Methods and Estimated Delivery Times

We offer multiple shipping options to meet your needs. Delivery times depend on your location and the chosen shipping method.

  • Standard Shipping (5-7 business days) – Reliable and cost-effective.
  • Expedited Shipping (2-3 business days) – Faster delivery for urgent needs.
  • Overnight Shipping (1 business day) – The fastest option for next-day delivery.

Shipping times are estimates and do not include order processing time. Delays may occur due to weather conditions, carrier issues, or peak holiday seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on your chosen shipping method, package weight, and delivery destination.

  • Orders over $500 qualify for free standard shipping within the United States.
  • Expedited and overnight shipping options are available at additional costs based on carrier rates.
  • Customers are responsible for any sales tax, customs duties, or import fees if international shipping is introduced in the future.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

  • Tracking updates may take 24-48 hours to reflect in the system.
  • You can track your order via the carrier’s website or by logging into your Spotcity account.
  • If you experience any issues with tracking, contact our support team for assistance.

6. Address Accuracy and Delivery Issues

Customers are responsible for providing accurate shipping information at checkout. Spotcity is not responsible for:

  • Incorrect or incomplete shipping addresses provided by customers.
  • Packages returned to sender due to unclaimed deliveries.
  • Delays caused by shipping carriers or unforeseen circumstances.

If you need to update your shipping address, please contact us immediately. Address changes can only be made before the order is shipped.

7. Lost, Delayed, or Damaged Shipments

If your package is lost, delayed, or arrives damaged:

  • Report the issue to our customer support within 7 days of the expected delivery date.
  • We will assist in filing a claim with the shipping carrier and provide a replacement or refund if applicable.
  • Claims for damaged products require clear photos or videos of the package and the damaged item.

While we strive for timely deliveries, we cannot guarantee shipping times due to external factors beyond our control.

8. Signature Requirements and Order Security

For high-value orders or sensitive deliveries:

  • Orders over $500 may require a signature upon delivery for added security.
  • If you are unavailable, the carrier may attempt delivery again or hold the package for pickup.
  • If you prefer signature-free delivery, please indicate this in your order notes (this may void lost package claims).

9. International Shipping (Future Expansion)

We are currently working on expanding our shipping services to international destinations. When international shipping becomes available:

  • Customers will be responsible for customs fees, import duties, and VAT as determined by their country’s regulations.
  • International delivery times will vary based on location and customs processing.
  • Some items may be restricted from international shipping due to brand policies or local laws.

Stay updated by checking our website or subscribing to our newsletter for international shipping announcements.

10. Cancellations and Modifications

  • Orders can be canceled or modified within 24 hours of purchase.
  • If your order has already shipped, you must follow the return process once it is delivered.

For order modifications, please contact our support team as soon as possible to make changes before shipping.

11. Returns and Exchanges

If you need to return or exchange a product, please refer to our Refund and Return Policy. Customers have 30 days from the delivery date to return eligible products in their original, unused condition.

  • Refunds will be issued within 5-7 business days after receiving and inspecting the returned product.
  • If a product is defective or incorrect, customers must notify us within 7 days for a free replacement or refund.

12. Changes to the Shipping Policy

We may update this Shipping Policy periodically to reflect changes in shipping carriers, rates, or business operations. Any updates will be posted with the revised effective date. Continued use of our services after changes indicates acceptance of the updated terms.

13. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us:

📍 Address: 2864 Lincoln Drive, Hanover (York), Pennsylvania, United States
📞 Phone: 717-633-9511
📧 Email: info@spotcity.xyz
🌐 Website: https://spotcity.xyz/

Thank you for choosing Spotcity – your trusted destination for high-performance digital cameras! 📸✨