Refund and Return Policy – Spotcity
Effective Date: March 8, 2025
At Spotcity, we are committed to providing a hassle-free return and refund experience. We understand that sometimes a product may not meet your expectations, and we are here to assist you with returns, exchanges, and refunds. Please read our policy carefully to ensure a smooth process.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- The product must be returned within 30 days of the purchase date.
- The item must be unused, undamaged, and in its original packaging with all accessories and manuals included.
- Proof of purchase, such as an order confirmation or receipt, is required.
Products that do not meet these conditions may be denied a return or subject to a restocking fee.
2. Non-Returnable Items
Certain products are not eligible for returns or exchanges, including:
- Opened or used software, digital downloads, and licenses.
- Customized or personalized cameras or accessories.
- Items that have been damaged due to customer mishandling.
- Clearance or final sale items.
If you are unsure whether your item qualifies for a return, please contact our support team before initiating the process.
3. Return Process
To initiate a return, follow these steps:
- Contact us at info@spotcity.xyz with your order details and reason for return.
- Our team will review your request and provide return instructions, including the return shipping address.
- Securely package the item in its original packaging, including all accessories and documentation.
- Ship the product back using a trackable shipping method. We are not responsible for lost or damaged return shipments.
- Once received, our team will inspect the item and process your refund or exchange accordingly.
4. Refund Processing Time
- Approved refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Shipping fees are non-refundable, unless the return is due to an error on our part, such as receiving a defective or incorrect item.
5. Exchanges
If you wish to exchange a product for a different model or specification:
- Follow the return process mentioned above.
- Once we receive and approve your returned item, we will issue a store credit or send the replacement product.
- Any price difference between the exchanged products must be settled before shipping.
6. Defective or Damaged Products
If you receive a product that is defective, damaged, or incorrect, please notify us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
To expedite the process, please provide clear photos or videos of the defect or damage when contacting our support team.
7. Order Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- If your order has already been shipped, you must follow the return process once the item is delivered.
8. Warranty Coverage
Most of our cameras and accessories come with a manufacturer’s warranty. If your product encounters issues beyond our return period, please refer to the warranty terms or contact the manufacturer directly for assistance.
9. Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please contact us:
📍 Address: 2864 Lincoln Drive, Hanover (York), Pennsylvania, United States
📞 Phone: 717-633-9511
📧 Email: info@spotcity.xyz
🌐 Website: https://spotcity.xyz/
Thank you for shopping with Spotcity – your trusted source for premium digital cameras! 📸✨